1 reviews | Active since Jan 2018
Poor Service & High Billing
I have moved from my Gold cheque account to a Premier Cheque account. Everything was okay until December time when FNB started billing me for unexplained bank charges. These bank charges seemed to double up every second day.
I called FNB for a downgrade of which they said it would be done within 24 - 48 hours. I then called them after 48 hours as I hadn't received any feedback from them but I they kept putting me on hold. I called several times speaking to different consultants who put me on hold and one of them telling me that a downgrade was not possible.
I have been with FNB for over 2 years now and have received the worst service and shocking bank charges from them.
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team