POOR SERVICE FROM THE DIGITAL RECALL TEAM

Worst service. Been following up with FNB recall department, that now apparently dont take calls any more but they were happy to take my follow ups prior. On 21 Feb my book keeper incorrectly paid the wrong supplier. We immediately sent through the recall form to FNB. Today is day the 17th day (business days) that they have STILL NOT returned our money. They then want to charge a fee of R350 for the poor service, their lack of efficiency to attend to the query and make us jump in hoops to get my money back. I am a client that runs a business and has a lot of trust with FNB but after this, they definitely don't have my interest at heart and drag their feet in getting things done. Ref numbers for your records: RL ***, RD *** and ***. Thanks Ant