Poor service from the chatbots.

Used to love FNB, but service levels now are shocking. I am currently out of country and received a call from my wife that her credit card is not working. She went to FNB Willowbridge, where they tried to convince her that 4 merchants that refused the card entered information incorrectly. After proving to them at the ATM that the card is really not working, they told her they cannot assist as I am the account holder. Subsequent to that I made an online purchase. Gets referred to the FNB app for approval as per normal, and get the message that transaction has been approved, only for the transaction never to go through - so my card also stopped working. Left numerous messages on the App message service for the "agents" (either the worst trained agents in history or more likely chatbots - FNB obviously does not understand how AI is supposed to work). I tried to e-mail FNB, but mails bounce back. One of the chatbots told me on a Wednesday, that the card division cannot help me over weekends! In addition, I realised that my May debit order to pay my credit card never went off. Now I am getting messages from FNB to pay my card! Another chatbot/"agent" told me that I cannot be helped online as my device is not linked - even though when I go online, it clearly is linked. Phone calls gets terminated nearly as soon as it is picked up (and I have not been abusing the staff on the other end). Sorry FNB, but I think our paths are going to part very soon.