Poor Service from Smart Device

I app**** for an Apple laptop via the smart device service online. My application was declined and i called the smart device centre for an explanation. I was told to submit documents and i did that the same day. I got an email the next day and i was informed that my application was declined due to Misconduct on Bureau Commitment. I was also told to direct my queries to my banker. I would have appreciated a little bit of more information in terms of which supplier i defaulted payment on so i can rectify.<br> <br> Can FNB do more to assist. I thought FNB was there to help its customers?