Poor Service from SANLAM

The service SANLAM renders to its clients leaves a person with a bitter taste.

I've been waiting for a payout since 15 April 2025 and to date nothing the only thing I'm always told is that "my claim is in progress".

I've been making follow up calls at least once a week because I seriously need this money and its putting me under a lot of unnecessary stress. When I called 22 April I was told a completely different story that they were waiting for confirmation of exit date from my previous employer. When I asked when did they send the email to my former employer, I was informed that it was sent 31 March 2025 and only received response 22 April, my concern is when you send someone an email and they do not respond don't you send a followup email and that could not be answered. They wrote to me 24 April after that no communication whatsoever. I called this morning again spoke with Mpendulo and told me they waiting for quality assurance which takes 10 to 15 working days.

This is just exhausting.

My ID number *** My number ***