Poor service from RMB Private Clients

I logged a call via your online Banking app at 16:33 on 28 May 2025 and yet this evening your *********** staff tell me i have to wait 30 working days as Cash Express Atm did not dispense R1000 whilst it was deducted from my account and your pathetic private bankers are not competent at all i want my monies plus ATM withdrawal fees back tomorrow as your pathetic private bankers claim they need the withdrawal receipt of which no cash was dispensed but yet your useless private banking staff did not request this i had enough of pathetic service in this country inclusive of your bank. I have escalated this to your board and CEO