Poor Service from RMB

This is just a warning to everyone out there that were thinking of banking with RMB. One of the "features" you are getting with an RMB account is a contactless card. However, when I tap my card to pay for goods, I need to enter a pin every time. I've reported this to the bank four times, including my "personal banker", and nothing has changed. I am told it is merchant dependent but people around me with FNB accounts don't have the same problem.

Further to this. When you call your personal banker for assistance, they never answer their phones but rather leave a voice messages that you have to call the Service Suite. So why would you pay extra for a personal banker if you can't get a hold of them if you need help?