JB
Jonathan B
1 reviews | Active since Jun 2011
13 Apr 2015, 07:53
Poor Service from Relationship Banker
FNB recently upgraded my account so I had access to a Relationship Banker, however Jeffrey Mashaba does not respond to phone calls or emails from me. As I'm paying a premium for this service I think it unacceptable!!!
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Replies (1)
FNB (First National Bank)'s replyOfficial
13 Apr 2015, 09:21Hello qoda,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 665196.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 665196.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply13 Apr 2015, 09:21
Official
Hello qoda,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 665196.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 665196.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)