Poor Service from Private Banking and Home Loans

I have been an FNB Premier client for years now. Moved to Private banking recently as their portfolio changed. Since, I have app**** for a Homeloan with FNB via a Bond Originator. The application was submitted early in April and to date (22nd April, have still not concluded their response with the response that their system has been offline. A judgement that was settled in 2010 was picked up as outstanding on their side. My application was halted until i could make and prove necessary payment. I submitted confirmation from the attorneys handling the rescission in 2010 to the responsible parties on the 20th April and to date have not even received acknowledgement of receipt of my documentation. Has service levels dropped so badly that they are uninterested in their \customers"I believe I am paying for a service and it is not free. I have on more than one occasion (will happily get the call records to confirm) been on hold after speaking to a private banking consultant verifying my details"