Poor service from North rand Rd Branch

I opened an account for my student daughter and we were told that we would receive an sms from the branch when we could collect the card.

We received an sms 4 days later from DSV to advise that they will be delivering the card. No details provided.

Three days later we had still not heard from them and I called . They asked where to deliver the card and I rep**** North rand Road branch. I was then informed that the branch was closed due to Covid. I requested Brakpan branch, after I was offered a branch in Kyalami... I was sent a notification from the branch to collect the card, but have not been able to get to the branch

Yesterday we received a call from North Rand rd branch, to advise that we need to make a deposit to activate the account. I advised re the card issue. I was then advised that North rand rd has not been closed in the past month at all. I was very angry and asked the lady what I can do. She told me that if I was not happy, I could log on and lay a complaint on the website. She then rang off telling me that she could not assist any further.

I hold an account with FNB, so it was natural for me to open an account for my daughter. I was however left completely aghast by the attitude of this lady. I have NEVER experienced this kind of service from FNB,