Poor Service From Nompumelelo Kumalo from FNB HL

My mortgage protection plan that covers me when retrenched was approved and it kicked it shortly where FNB paid for my bond for the 1st month but shortly after on the 25th they billed me(co-applicant). I then called to understand why they billed me after my cover was active? The lady i spoke to Nompumelelo Kumalo from HL relationship Centre. She confirmed that FNB does not stop billing me even after they approve the cover. However she sent me a form which she said i need to complete in order for me to instruct FNB to stop getting billed. I looked at the form and did not understand which section to complete under application type and i emailed her twice asking which option to select which would achieve what she advised on and i was ignored. It’s two weeks later and my emails are still not rep**** too.

1. I don’t understand why fnb continued to bill me(co-applicant) even after they approved my claim. 2. Why is Nompumelelo Kumalo ignoring my emails? It’s quote foolish of her to do so knowing that i have her name and surname. Now her name will come up forever when people google her under poor service reviews.

I’m not please with the service and i still need help. I would appreciate it if someone from FNB contacts me to assist with the completion of this form.

Regards