NP
Norman P
1 reviews | Active since Mar 2009
10 Jul 2025, 13:48
Poor service from loan department
Poor customer service from loans department. App**** for loan and was approved in principle. A week later and still no resolution. Followed up daily because a loan was previous declined after I complained of lack of feedback. I provided all documents when requested and one of the loan helpdesk agents even said that the loan is approved. The latest stumbling block is that the debicheck authorization had expired. Waiting now for a fresh debicheck for about a day. Whenever I follow up I get pathetic answers like it takes 24-48 hours or false promises that someone will call me back. and that my request has been "expidited". I even logged another complaint but that helped as much kicking a wall.
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Norman P's updateReviewer Update
14 Jul 2025, 11:30Hello there, finally received a call back but it did not help very much. 5 days later still running into brick walls and poor feedback. I asked FNB this morning if they are actively looking for excuses not to proceed with my application.
NP
Norman P's update14 Jul 2025, 11:30
Reviewer Update
Hello there, finally received a call back but it did not help very much. 5 days later still running into brick walls and poor feedback. I asked FNB this morning if they are actively looking for excuses not to proceed with my application.