Poor service from Lesego from FNB chat service on the FNB APP.

Lesego from business banking on the livechat ****ion on the app does not seem to care much about his/job. First he was quick to send me a predefine about something that I didn't ask for, then I went on to clarify in English then in Zulu then ignored what I said to him in English and went on to tell me that the chat service is only a English service then went on to cut the chat.

This is typical DECEMBER behavior where people do not want to work and think they can get rid of clients just like that. Someone at FNB really needs to pay attention to the way the people on the chats behave. They really do the least and just priorities cutting you off as soon as 5 minutes go by.

I need FNB to:

1. Hold Lesego accountable cause he is tarnishing your brand as the bank. 2. Watch him over this December and see how he/she behaves and even if the behavior improves do not trust him/her. He/she seems like he/she is over her/his job.

Also I need him/her to call me and apologise for such poor service cause this behavior is unacceptable. Furthermore I need him/her to address my issue as per the chat.