Poor service from homeloans department.

Item: FNB (First National Bank)
Rating: 2
Author: DEON C

hi, as a platinum cheque account holder, i feel its unfair for you a bank to not give me the option to sitwch homeloans from ABSA to you. to make matters worst i asked Marlin Pillay for a reason that my sitwch appilcation was decline and still waiting for feedback from him.<br> <br> you will be glad to know i will be taking my all my accounts to ABSA.<br> <br> Deon Chetty

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Replies (1)

FNB (First National Bank)'s replyOfficial

12 Feb 2016, 14:03

Hello DeonChetty,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 867879.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply12 Feb 2016, 14:03

Official