PB
Petro B

1 reviews | Active since May 2016

18 May 2016, 08:03

Poor Service from Home Loans

<p>I bought two investment properties:</p> <p> </p> <p>33 Bel Aire - The last day for registrationi n the Deeds Office is tomorrow 19 May and FNB has not given permission to proceed yet. The Deeds Office will reject this and cause a delay of more than 2 weeks if FNB does not provide permission to register TODAY. All necessary documents have been submitted. I tried calling the call centre, what a joke, after spending 20 minutes on the phone I was cut off.</p> <p> </p> <p>102 Bel Aire - The purchase price was adjusted fromm R640,000 to R600,000. FNB needs to send a revised instruction to the attorneys with a bond amount of R600,000. This should not be difficult, you do not have any additional risk, I am not asking for MORE money I am asking for LESS. Please instruct the attorneys immediately.</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply18 May 2016, 08:43
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 924134.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

PB
Petro B's update20 May 2016, 12:08
Reviewer Update
Thank you to the people who monitor Hello Peter on behalf of FNB. You assisted to sort out my complaints and I am grateful for that. It is unfortunately a pity that FNB cannot fix their service issues more proactively. It is no use bringing out all the stops after a compliant has been submitted to Hello Peter, by that time your customer is already very frustrated. It is a pity that we have to resort to a public forum like Hello Peter before we are able to get good service.