POOR Service from Forex Dept and Customer Service Dept

I have lodged a complaint about FNB Forex Charges which are ridiculously high and also about a staff member in FNB Forex Dept (Nonkululeko Ntumba) who never even bothered to reply to my mail. I have sent various follow up requests for feedback with absolutely NO feedback! The latest reply even suggests that FNB's feedback is included in the return mail BUT this said mail was blank. I must say that of late the service of FNB has gone backward BIG TIME. After being with FNB as a customer for +-31 years I do not feel like remaining a customer. All the adds about the most innovative bank, etc. are just empty bubbles of air. Really pathetic service. Should you decide to make an attempt to reply....DO NOT phone me but rather e-mail me....