Poor service from forex department.

I have emailed the forex dpt twice regarding a transaction. Money of mine sent from fnb not reached my foreign bank account so I need help either getting my money back or pushing to get the money into my account. But I keep getting email saying they have received my mail . It's been about a week I have had no response to the email . And I need the money considering I am on holiday and the money in question is my vacation money not clearing. Calling me won't help I don't have a working umber so please mail me and respond as you have not responded to 1 single email.