Poor service from FNB...Again

Hi FNB,

Please assist with query ***Q. You email response on 6 February 2020 stated that a consultant would be in touch with me within 24-48 hours. A request for information from a client has a stipulated time period in terms of legislation. I have requested information about a credit card that appears on my credit report which I am not aware of and no response (besides the above mentioned) has been provided.

If I’m unable to get a response I guess I will have to escalate to the Ombudsman for Banking Services.

Please also advise what the process is to close an account.