Poor service from FNB Woodmead

After one of our business accounts were closed due to no activity, we have struggled for more than a month to rectify it.

Initially, a consultant said we cannot reopen the account and had to apply for a new account. So we did. After one week, nothing has happened, so I called again and a new consultant said that nothing has been logged regarding a new account, but that we can reopen the old account. We said, we just need one active account, so which ever is easier. Two days later the new account was opened.

We deposited money into the account, only to learn that it is open, but not active. Then I called a business manager at FNB (Victoria Mashigo at Woodmead), who indicated that she will assist. It has been 3 weeks and she cannot tell us what to do and when the account will be activated. We also cannot even schedule a time to discuss and activate the account and she is rarely available. It was a large sum deposited and we could have earned interest as a minimum on these funds.

We need this account to be activated as a matter of urgency and we need a relationship manager, who can actually assist us.