FH
Fabian H
1 reviews | Active since Jan 2013
16 Feb 2021, 15:20
Poor Service from FNB, They do not resolve issues even after escalating it (Dec 2020)
If there was a Zero star, FNB will receive it. I had an incident on my Debit card on 28 December. After reporting it, a reference number was supp****. I am still waiting (from 28 Dec) on FNB to resolve this issue. CAS ***/V3T462 and ref *** and ref *** are the reference and case numbers. Everytime (after the 5 to 7 day it takes FNB to investigate) they do not bother to call or update the client. This issue has been escalated 3 times, and not 1 update. FNB is good at sending automated emails. ALL I WANT IS FNB TO HELP ME, RESOLVE THIS ISSUE. Being a Premier member means nothing for me, it's a waste of money since FNB does not apply their motto, HOW CAN WE HELP YOU
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Replies (2)FH
Fabian H's updateReviewer Update
19 Feb 2021, 12:32I can't believe the poor service I am getting from FNB. After a quick call from FNB 3 days ago, promising they will resolve this issue, I get an email this morning informing me they have no information on my original complaint. Are the people competent at FNB? Why must almost 2 months pass before they help me? DOES FNB REALLY WANT TO HELP ME?????? I cannot believe the poor service. HELP
FH
Fabian H's update19 Feb 2021, 12:32
Reviewer Update
I can't believe the poor service I am getting from FNB. After a quick call from FNB 3 days ago, promising they will resolve this issue, I get an email this morning informing me they have no information on my original complaint. Are the people competent at FNB? Why must almost 2 months pass before they help me? DOES FNB REALLY WANT TO HELP ME?????? I cannot believe the poor service. HELP
FH
Fabian H's updateReviewer Update
19 Feb 2021, 12:34Just to confirm, FNB wants me to resubmit a document that they initially confirmed that they received. And this is after escalating this matter 3 times, and after I waited for them to investigate which is 5 to 7 working days. And after the escalations, no feedback from FNB. HOW CAN WE HELP YOU clearly is not FNB's motto.
FH
Fabian H's update19 Feb 2021, 12:34
Reviewer Update
Just to confirm, FNB wants me to resubmit a document that they initially confirmed that they received. And this is after escalating this matter 3 times, and after I waited for them to investigate which is 5 to 7 working days. And after the escalations, no feedback from FNB. HOW CAN WE HELP YOU clearly is not FNB's motto.