Poor service from FNB smart device!!!!!

I ordered a Hisense smart TV 27th may 2021, the TV arrived 2june 2021, to my surprise after unboxing and setting it up, the TV does not work, the is a crake from the inside, I check the box and the box has several scratches which indicates that this device was damaged in the road. I immediately call and email FNB device the pictures, I am still sitting with a TV that does not work a week later with no help whatsoever, I call everyday about the status of my query but I am being taken from pillar to post!!!!!!!!!!!! So disappointed in this type of service!!!!