Poor Service from FNB Short Term Insurance

FNB Short-term insurance has no respect for clients. I logged a claim on 5 January 2023, for a leaking roof due to heavy rain and storm. I have not received any proper feedback to date and no call after the assessment. I have to keep on calling and they keep on say they will forward the claim each and every times I call. They have no respect for clients the only they are good at is taking monthly installments. Even the person who has been allocated for the has never called me.