Poor service from FNB Scratch & Dent department

Poor service from FNB Scratch and Dent department. I had a policy with them since 2019 and I wanted to cancel due to the fact that I don't have that car anymore. I first spoke to Karabo who could not help because he wanted me to give him the finance house account number, something that was never asked when I joined and doesn't even appear on the FNB policy documents that I received.

I called the same number again and was assisted by Rendi or Reddy. She couldn't even give me the correct car description ( instead of TSI Polo 1.2 she said 1.8 GTI, a car I don't even own). at the end of our call she said she put in a cancellation but I must call in 30 days to check if indeed it was cancelled cause she cant confirm if its cancelled.

I just want to cancel this policy, can someone who knows what he/she is doing assist please urgently!!