Poor Service from FNB regarding the application on Petrol Card.

I app**** for a Prefunded Petrol card on 31 January 2024, application was sent via email to ***, I received an email of acknowledgement with Ref Number ***, no feedback was received, I then followed up via the banking chat and my query was escalated with ref number ***, on 7 February I received an email from Beauty Lekolaane requesting me to submit the application again, I responded with my initial application in which I attached the previous application that I had sent through on 31 January 2024, to date no feedback has been provided. I was informed that the process takes 3-5 business day, we are on day 9 with no feedback regarding my application, as stated before this is required for my business, very poor service from FNB.