Poor service from FNB private clients banker

I am a subscriber of FNB Private Clients. My so called private banker's name is Lize Van Pletzen. The private banker hardly responds to my queries. I asked her to check for my credit card limit qualification based on my profile, and advice on the limit and the criteria used. Instead of advising, my private banker went ahead and app**** for a credit card without my authorisation. And after realising that there was a credit card linked with my online banking profile, i wrote an email to her to explain about the criteria used to determine the limit, and the reasons why the banker couldn't consult with me first before issuing it. <br> A guy by the name of Abraham called and promised that he'll resolve the issue since my banker is on a 2 day training course. Ever since then i haven't heard a response, it's been two weeks with no feedback. One is not getting any value for my money. I am even considering migrating to another bank.<br>