Poor service from FNB PRIVATE CLIENT

I am a private client of FNB who lives abroad. I forgot my password to access the banking APP. I called the bank and I was sent around for almost 30 minutes and they still couldn't help me reset my password. The agent I spoke to, then suggested that I call my private banker who can help me. my banker my on leave but there was someone standing in for her. She took couldn't help me reset my password to gain access my banking. I was told to go to a branch even after explaining that I was ot based in South Africa. I am absolutely appalled and disgusted by this to say the least. I'm expected to fly to SA just to reset my password when there's technology. I then proceeded to ask the private banker to help me close all my accounts so I can move to another bank. She referred me to another person, who was suppose to call me later. It's been closed to a week and I haven't heard back from the private banker as well as the person who's suppose to help me close my accounts. This is not acceptable because I'm unable to make important payments and other stuff due to this level of poor service. So, if are a South African abroad be aware if you are banking with FNB.