POOR SERVICE FROM FNB PERSONAL LOAN DEPARTMENT

I am writing to formally lodge a complaint regarding the handling of my personal loan account.

On 12 April 2025, I settled the full arrear amount on my personal loan account. Since then, I have sent numerous emails to FNB Personal Loans as well as my Private Banker, yet I have not received any form of acknowledgment or response.

To date, my credit profile has still not been updated to reflect the settlement. I find it highly unprofessional that a matter of such importance is being handled with such disregard—especially without any communication from your side.

When I am asked why I chose to leave FNB, this is exactly the kind of service that I refer to. If I were to treat my own customers the way I’ve been treated in this matter, I would rightfully be dismissed.

I am requesting, for the final time, that my credit profile be updated across all relevant platforms, and that written proof of this update be provided to me. I expect this to be completed by close of business on 23 April 2025. Failing this, I will have no choice but to escalate this matter further through the appropriate channels.

I trust that you will treat this matter with the urgency and seriousness it deserves.