Poor service from FNB Not consumer friendly

We are trying to confirm if our homeloan has been placed on payment holiday. I have phoned a number that referred me to the app. Then the secure chatting gave me two other numbers to phone. I phone that number, just to be told there is another number to phone. I phone that number and hold on for 30 minutes, the pressed 1 to leave a message for someone to call me back, then told the mailbox is full. This is rediculous. Surely an institution like FNB should have easier processes in place. ABSA sent me a sms and asked if I want to go on payment holiday. Press1 to opt in and 2 to opt out. After pressing 1, I received a confirmation sms to confirm that it has been done. Easy as that.