poor service from FNB my team of bankers

FNB accouts are a easy target for unknown companies debiting money for the account, im starting to think they share our info for them to get ****** money they charge for reversal because i cant be reversing money almost every month from different companies. This time around FNB online consultants are dragging their feet in reversing my money, 7 days has gone still my money has been transferred back to my accout and as a premium holder i'm paying enough i cant be struggling to get service. First request was on the 3/5/2019, then again on the 6/5/2019 and on 9/5/2019 for the same debit, Now i'm being told FNB consultants don't have access to reverse money anymore, request are being sent to other teams which are failing to help us and the consultants don't bother to follow up with those people we don't know or communicate with directly even if we follow up they just don't care. I will appreciate urgent feedback!