POOR SERVICE FROM FNB #IWANTMYMONEY

I am really unhappy that the bank has reserved funds on my account due to a failed transaction that was done on my account. i have since spoken to count less agents promised after a number of times that after the debt reversal has been completed after 5 days business days that i would have my money back only to be told today after giving the bank 9 business days to respond FNB is really the worst bank to deal with poor customer service i find it disgusting that you make commitments and don't deliver on you promises i want my money back and i want my account closed ASAP as i cant bank with an instituter like the one you people are running <br> <br> REF NR :*** to the case of my debt order reversal