Poor service from fnb in replacing card

My cheque card got swollen by die ATM when the ATM unexpectedly started to reboot. I immediately phoned FNB to block the card and was told they can't help me as I have an online profile. Who on earth takes their computer with them to a mall to immediately block a card?! But that is not the end - it is more than a week later and I still have not received the card although I requested it the same day that the incident happened. How on earth does FNB expect me to draw money? My car has to go in for a service and today I have to pay my gardener. Do you think my gardener will care that FNB has no urgency to replace their customers card? I phoned the courier today and was told maybe tomorrow or Wednesday - really?!