POOR SERVICE FROM FNB HOMELOANS.

Item: FNB (First National Bank)
Rating: 1
Author: Veronica N

Good Day I have app**** for a Home Loan with FNB, it was approve and it has been weeks I am not getting feedback on a Life Cover quote that was sent to FNB Cession department to advise if the quote has met FNB'S requirement. Several emails has been sent to creditlife ********** and no feedback. The registration attorneys tried to contact FNB and still no response, all i have been said at first was 3-5 working days turn around time, and when i speak to a consultant it is 5-7 working days,

I have also switched over my banking accounts to FNB from ABSA, and I am even regretting due to the poor service from FNB Homeloans or Cession department. The whole registration is on hold due to FNB cant provide me with feedback.

I am frustrated with the Lack of interest from FNB and i trust someone will investigate in this matter urgently.

Thank you Veronica

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

29 Nov 2018, 10:29

Good Day,

I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Home Finance for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologize for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

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FNB (First National Bank)'s reply29 Nov 2018, 10:29

Official