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williem P
1 reviews | Active since Aug 2014
28 Nov 2023, 12:01
Poor service from Fnb Home insurance
I have made a claim for a burst at fnb for as my bond is register at FNB and Old Mutual is the insurance company that my insurance is register.I wait now for 2 days for Bakgat loodgieters to replace the geyser as the have put it in 2 years back.Bakgat plumbers inform me that they must wait for the supplier as the geyser is under warranty. That is not my problem I paid my insurance upfront and I expect the service I paid for.
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williem P's updateReviewer Update
28 Nov 2023, 14:14Old Mutual claims phone and informed me that the geyser is under warranty and that the manufacturer must come to check why the the geyser burst.They informed me that we must wait 48 hours.I informed them that I can not as it is urgent.It is not my mistake that the plumber that was appointed by them installed a poor quality geyser to save money and to pocket it to installed a low quality geyser and Old Mutual di not care as FNB already pay my insurance installments upfront for the year now I as a customer must pay the price for poor quality geysers that was installed by the plumber that was installed by OLD MUTUAL themselves and not me
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williem P's update28 Nov 2023, 14:14
Reviewer Update
Old Mutual claims phone and informed me that the geyser is under warranty and that the manufacturer must come to check why the the geyser burst.They informed me that we must wait 48 hours.I informed them that I can not as it is urgent.It is not my mistake that the plumber that was appointed by them installed a poor quality geyser to save money and to pocket it to installed a low quality geyser and Old Mutual di not care as FNB already pay my insurance installments upfront for the year now I as a customer must pay the price for poor quality geysers that was installed by the plumber that was installed by OLD MUTUAL themselves and not me
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williem P's updateReviewer Update
29 Nov 2023, 09:45I phone FNB INSURANCE THIS MORNING AS THE PLUMBERS THAT WAS APPOINTED BY THE WARANTY COMPANY DOES NOT HAVE THE BRACKETS FOR THE GEYSER THAT MUST BE INSTALLED AND THEY DEMAND I must pay an extra R600 for the brackets.How do a company been appointed and does not have stock.The lady THAT answer the phone AR Fnb INSURANCE HAVE PUT ME ON HOLD FOR MORE THAN 20 MINUTES AND NEVER COME BACK TO ME.THIS SERVICE IS EXTREMELY POOR FROM FNB HOME INSURANCE AND OLD MUTUAL INSURANCE AS IT IS NOW DAY 4
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williem P's update29 Nov 2023, 09:45
Reviewer Update
I phone FNB INSURANCE THIS MORNING AS THE PLUMBERS THAT WAS APPOINTED BY THE WARANTY COMPANY DOES NOT HAVE THE BRACKETS FOR THE GEYSER THAT MUST BE INSTALLED AND THEY DEMAND I must pay an extra R600 for the brackets.How do a company been appointed and does not have stock.The lady THAT answer the phone AR Fnb INSURANCE HAVE PUT ME ON HOLD FOR MORE THAN 20 MINUTES AND NEVER COME BACK TO ME.THIS SERVICE IS EXTREMELY POOR FROM FNB HOME INSURANCE AND OLD MUTUAL INSURANCE AS IT IS NOW DAY 4
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williem P's updateReviewer Update
29 Nov 2023, 10:35A lady of FNb homeloans call me and said FNB have nothing to do with the insurance.I informed them that they appointed OLD MUTUAL .INGORMED HER FNB THEMSELVES APPOINTED OLD MUTUAL AND NOT ME.AND SE MUST SEND ME PROOF OF THE DOCUMENTS WHERE I SIGN THEM AND AGREE TO IT.FNB DID NOT GIVE ME EVEN AN OPPORTUNITY OR CHOICE OF MY OWN INSURANCE COMPANY.THEY DEDUCTED ANNUALLY .IF IT WAS MY OWN IT WOULD BE MONTHLY.WHEN IVASK THE LADY OF FNB HER NAME AS I WANT TO LAY A COMPLAINT SHE PUT FONE IN MY EARS .FNB YOUR SERVICE IS POOR
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williem P's update29 Nov 2023, 10:35
Reviewer Update
A lady of FNb homeloans call me and said FNB have nothing to do with the insurance.I informed them that they appointed OLD MUTUAL .INGORMED HER FNB THEMSELVES APPOINTED OLD MUTUAL AND NOT ME.AND SE MUST SEND ME PROOF OF THE DOCUMENTS WHERE I SIGN THEM AND AGREE TO IT.FNB DID NOT GIVE ME EVEN AN OPPORTUNITY OR CHOICE OF MY OWN INSURANCE COMPANY.THEY DEDUCTED ANNUALLY .IF IT WAS MY OWN IT WOULD BE MONTHLY.WHEN IVASK THE LADY OF FNB HER NAME AS I WANT TO LAY A COMPLAINT SHE PUT FONE IN MY EARS .FNB YOUR SERVICE IS POOR
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williem P's updateReviewer Update
29 Nov 2023, 15:00I still awaiting the documents from FNB INSURIONS OF THE CONSULTANT OF FNB WOULD HAVE FORWARD TO ME AS SHE CLAIM FNB INSURANCE IS NOT RESONSIBLE OF ANY CLAIMS AND IINSIST THAT THE DOCUMENTS OF OLD MUTUAL where I sign for Old Mutual to my insurance to be email to me as the lady of FNB INSURANCE CLAIM I SIGNED BEFORE SHE DROPED THE PHONE IN MY EARS.SO PLS FNB FORWARD THAT INSURANCE DOCUMENTS TO ME THAT HAVE MY SIGNATURE ON IT.
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williem P's update29 Nov 2023, 15:00
Reviewer Update
I still awaiting the documents from FNB INSURIONS OF THE CONSULTANT OF FNB WOULD HAVE FORWARD TO ME AS SHE CLAIM FNB INSURANCE IS NOT RESONSIBLE OF ANY CLAIMS AND IINSIST THAT THE DOCUMENTS OF OLD MUTUAL where I sign for Old Mutual to my insurance to be email to me as the lady of FNB INSURANCE CLAIM I SIGNED BEFORE SHE DROPED THE PHONE IN MY EARS.SO PLS FNB FORWARD THAT INSURANCE DOCUMENTS TO ME THAT HAVE MY SIGNATURE ON IT.