Poor service from FNB Fleet Service (Rubin Daniel and Thobeka Shabangu)

I want to express my deep dissatisfaction with the service i have received from FNB Fleet Services over the past few weeks. I app**** for a fleet card some weeks ago and was sent forms to complete from ***, i made follow ups a week later but he never responded, i further called the FNB Fleet Services and Thobeka Shabangu refused to assist me with complaints contacts. I've sent numerous emails without any assist. I believe FNB should train their employees on what to do in situations like this because ignoring customers is just a sign of poor commitment, especially when we trust them with our money.