jG
justin G
1 reviews | Active since Jan 2020
30 Mar 2020, 08:49
poor service from FNB
i made a complaint on 11 March 2020 about being incorrectly listed on itc and compuscan. within an hour fnb responded promising to correct the listing within 10 days, its been nearly 3 weeks and nothing as happened. extremely useless and poor service/
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Replies (1)jG
justin G's updateReviewer Update
30 Mar 2020, 13:37wow , even more poor service from FNB
Got a call back from the FNB , the agent that called was extremely rude , he explained that they have sent a follow up email to itc. i then explained that itc has been rectified but compuscan is not yet corrected. he asks me "how is fnb related to compuscan"
he works for the bank yet does not know the answer to that.
FNB service is going from bad to worse.
his name is kevin peterson, the call ref is rd***
it seems fnb is not able to assist. i will have to go to the banking ombudsman.
Got a call back from the FNB , the agent that called was extremely rude , he explained that they have sent a follow up email to itc. i then explained that itc has been rectified but compuscan is not yet corrected. he asks me "how is fnb related to compuscan"
he works for the bank yet does not know the answer to that.
FNB service is going from bad to worse.
his name is kevin peterson, the call ref is rd***
it seems fnb is not able to assist. i will have to go to the banking ombudsman.
jG
justin G's update30 Mar 2020, 13:37
Reviewer Update
wow , even more poor service from FNB
Got a call back from the FNB , the agent that called was extremely rude , he explained that they have sent a follow up email to itc. i then explained that itc has been rectified but compuscan is not yet corrected. he asks me "how is fnb related to compuscan"
he works for the bank yet does not know the answer to that.
FNB service is going from bad to worse.
his name is kevin peterson, the call ref is rd***
it seems fnb is not able to assist. i will have to go to the banking ombudsman.
Got a call back from the FNB , the agent that called was extremely rude , he explained that they have sent a follow up email to itc. i then explained that itc has been rectified but compuscan is not yet corrected. he asks me "how is fnb related to compuscan"
he works for the bank yet does not know the answer to that.
FNB service is going from bad to worse.
his name is kevin peterson, the call ref is rd***
it seems fnb is not able to assist. i will have to go to the banking ombudsman.