POOR SERVICE FROM FNB EBUCKS TEAM

I was ALLOCATED the incorrect Value towards my Ebucks. I called and the Agent kept cutting off because their lines are always bad OR they are just not willing to help Customers. I should have been rewarded 9392 ebucks and was rewarded 8757 Ebucks. The Service Agents are also not very helpful and keep dropping the calls when you call in. The over service from the FNB Ebucks Team is pathetic