Poor service from FNB

I'm writing this review with pure sadness and disappointment with the service I received from FNB late estate department to be precise I opened a late estate account with them on the 20th of August 2024 and there were funds that were deposited on that specific account however I'm unable to transact on this account till today I call them week in week out and they always give me a run around this other week I called from one of their (FNB)branch and I spoke to a guy called Steven he assured me that I will be able to transact the next week which was on the Wednesday the 2nd of October 2024 I'll be able to transact on the 09th of October 2024 on the 10th I called again spoke to a girl (didn't even get her name) I explained my story to her she just said I'll be able to transact but she's not sure when(clearly she doesn't know what she's doing) last week on the 17th I called again at the branch I went to another spoke this other guy that assured me that he spoke to his manager and they removed the "block" and I should be able to transact on this account in two days today is the fifth day I sent emails they never responded to them only a guy by the name of Govender Saktishcia sent a reply on the 14th saying may he have the my late mom's ID number that was it I'm really disappointed with the service I received at FNB considering the fact that I have been a loyal client to them for over 10 years and have never given a reason to doubt me I really feel like switching banks now I have opened a late estate account with Nedbank before and their service was prompt I'm very disappointed in First National Bank:-(