Poor service from FNB

I opened a USD account with FNB and provided the required documents. Afterwards, I received an international payment from a client and requested FNB to deposit it into my USD account. However, FNB informed me that the account was not yet active and I would need to wait for the appropriate department to handle it. 24 hours later, my account remains inactive and nobody is providing any updates or feedback. Even my supposed business banker did not answer their phone. The only person who contacted me was Brandon Ford from the forex department. The quality of service like this is precisely why I transferred my personal banking to ABSA.