Poor service from FNB

I am extremely frustrated with the poor service I’ve been receiving from FNB.

For the past few weeks, I have been trying to obtain a card cancellation confirmation letter, which I urgently need. Despite multiple requests, the document keeps being sent to the wrong email address, even though I have corrected this several times.

To make matters worse, when I reach out to advisors via the app, they are unwilling to assist or resolve the issue. There seems to be no urgency or accountability in handling my request. I spoke to Sharon just now and she ended the chat before I could get assistance. That’s was so rude

This ongoing delay is unacceptable, especially given how simple this request should be.

Reference: CAS-***-D4Q7Q5

I urgently need this matter resolved and the correct letter sent to my email address without any further delays. My email address is ***

FNB, please address this as a matter of urgency.