poor service from FNb covid relief

my Covid relief application was approved and the account reflects on my App. Yet all my debit orders went off my Cheque account as of 26 April. I have contacted fnb via my private banker and was promised that these debit orders will be reversed which to date it hasn’t been. My private banker keeps escalating the issue and nothing has been done. I still have accounts to pay which I haven’t due to shortage of funds. What is the point of fnb offering relief if they aren’t actually. It’s already 2 May. And I haven’t paid school Fees or bought Groceries and petrol and my funds are exhausted. Is FNB really going to help me??????