Poor service from FNB connect & their partner Digital Planet

<p>I called FNB connect on the 19 Dec 16 trying to cancel a sim card order, unfotunately they claim they cannot do it because they do not have an order number and have to cancel it with Digital Planet as they are the ones dealing with it. i was transffered to digital planet and suprisingly they also claim that FNB deals with it and it cannot be traced wothout an order number. Even worse, today the 21 Dec 2016, i received the order number via sms, I called FNB connect, and gave them both the order number and my id no. but still nothing appears and have to be trasffered to Digital Planet only to hear the same story from them and have to be transffered to FNB. STOP PLAYING WITH ME. TAKING ME FROM PILAR TO POST is the worst service one can receive. </p>