Poor service from FNB connect AGAIN!

Good morning,

I've been trying to get hold of FNB connect technical depart for repairs on a device that i bought from them last year. I've been calling them since 23/12/08 with no success. I continuously get a voice prompt that says "all I agents are currently busy please stay on the line or alternatively send us an email on ********** which i did on the 31/12/18.

I received a automatic response that i have pasted below.

Hi There,

Thank you for taking the time to contact us. We love hearing from you!

Please do not reply to this automated response.

This is just a little note to let you know that we’ve received your email and we’re on it.

Your email reference number is [321-23BC8C05-053D].

We’ll be in touch within 1 hour (Mondays to Fridays from 8am - 5pm excluding public holidays).

Thank you, FNB Service Desk

I have been waiting since the 31/12/18 for the call that was promised to me by the automatic reply from FNB. I'm still trying to get hold of FNB connect technical department to attend to my device as its giving me problems and its still under warranty but still no answer. I really seem to have endless problems with FNB connect.

I truly hope this matter will be attended to urgently.

Whoever is attending to this matter can you maybe try and get hold of FNB connect technical department before contacting me as the call center agents at the sim card department from FNB connect could not get hold of them either as i asked her to please call them before she transfers my call.

Your prompt response will be greatly appreciated