1 reviews | Active since Feb 2014
Poor service from FNB connect
My phone was taken in for repairs by FNB connect on 15 December 2017, i was told that the repairs take 15 working days, from mid January i have been calling, emailing and complaining on their web page but m still without and a phone, all the people from the call centre keep on telling me that they will get back to me but they never do. Please advise me on what to do next.
Hello kgabzen,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to your Private Banker and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello kgabzen,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to your Private Banker and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***