1 reviews | Active since Oct 2016
Poor Service from FNB Connect
I have already logged an complain some time ago regarding the FNB Connect card. This is now the second complain. Last week when I spoke to a very friendly guy, he assured me that my FNB Connect card is now on prepaid. This after I have cancelled it in October 2017 already. Today they deducted again money from my account. When I contact the call centre the lady told me that the cancellation will take 30 days and then she dropped the phone. I have never in my life had this type of *********** people that dealt with an issue I have. I am definitely change to another bank. Today!!!
Hello Jacques21,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Jacques21,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)