1 reviews | Active since Nov 2017
Poor service from FNB Connect
Trying to get through to FNB Connect to get an ITC number for blacklisting my smartdevice took me over 8 minutes. You are greeted by voice prompts that takes about a minute and a half before some *********** person tells you that you are in the wrong department, which they transferred you too. Frustration starts and then you are cut off from the call only to make a call again and wait for another 7 minutes. My advice to everyone out there...please make an informed decision when buying a smart device from FNB. Very poor after sales service for a bank with a slogan "how can we help you".
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)