Poor Service from FNB Connect

I am my wits end! I recently migrated from Vodacom to FNBConnect and I cannot receive emails on my phone. Despite numerous emails to Smartphone support no-one seems have the expertise or ability to assist me. In short my problem is that while I can receive emails on my phone, I cannot send any. Nobody can give me the correct outgoing settings. I have logged a number of requests to no avail. My current outgoing settings are: Account Name is ***, SMTP server is smtp.saix.net, Security is SSL, Port is 465 and sign-in box is ticked. I have been given a number of settings none of which work. Very poor service indeed! Is there a phone shop that I can go to for assistance?