Poor service from FNB compliance

Im a FNB client for over 14 years. I was asked to sumbit information for FICA. I submit al the information on the 1st of December. The deadline is today 8 December. Today I received a message my account is on hold. I cant use my account. I called FNB compliance this morning to ask about the sms. The lady told me she will check on the system. After a while she told me all my information is found on the system. She also told me I was suppose to follow up and ask if FNB did get my documents?Since when must the client follow up?My account is still on hold because FNB compliance didn't do their job.The lady told me my account can be on hold any time up to 24hours.For their mistake? Im not happy