AvdM
Andre van der Merwe
1 reviews | Active since Sept 2019
02 Nov 2019, 08:22
Poor service from FNB Call Centre
I held on to a call to the FNB Call Centre for 29 minutes before the call was answered.Today Saturday before 08h00! Previously I have at various occasions complained about the long waiting times to the call Centre agents.
EVERY time you call the message is"higher than normal call volumes~please hold". I am an RMB client and I used to boast about how good the RMB call Centre was ~now I have to deal with the absolutely pathetic FNB Call Centre! Andre
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FNB (First National Bank)'s replyOfficial
02 Nov 2019, 10:00Good Day Andre van der Merwe
Thank you for bringing this to our attention.We acknowledge your complaint.It has been routed to the relevant department and feedback will be provided shortly.I do apologize for any inconvenience caused.
Ref: ***
Regards,Hello Peter TeamTel number: ***
Thank you for bringing this to our attention.We acknowledge your complaint.It has been routed to the relevant department and feedback will be provided shortly.I do apologize for any inconvenience caused.
Ref: ***
Regards,Hello Peter TeamTel number: ***
FNB (First National Bank)'s reply02 Nov 2019, 10:00
Official
Good Day Andre van der Merwe
Thank you for bringing this to our attention.We acknowledge your complaint.It has been routed to the relevant department and feedback will be provided shortly.I do apologize for any inconvenience caused.
Ref: ***
Regards,Hello Peter TeamTel number: ***
Thank you for bringing this to our attention.We acknowledge your complaint.It has been routed to the relevant department and feedback will be provided shortly.I do apologize for any inconvenience caused.
Ref: ***
Regards,Hello Peter TeamTel number: ***