Poor service from FNB

Good day This'll is xola Trueman Mgingqizana I'm very dissappointed with FNB for not being able to resolve my case after I was being **********ly interrupted on their machine and I was ****** and a transaction of about R8000 took place without my knowledge and I phone immideately to stop my card and it took them forever to pic up their phone in their call centre and ended phoning their other number 0800 which took around abt 3 to 4 minutes four minutes and my card was blocked and they failed to even refer back to check what time did I start trying to call them and my case is not relsoved up until now and I just switched from another bank hoping fnb is a better bank and this is what I'm going true now ..sent so many emails to *** they never seem to be care and I've lost hope in this bank . Email: *** cell:***