Poor service from FNB banker on the banking app.

FNBs "chat to a banker on the app" feature never impressed me. Usually had long waiting times, automatic log out of the app and would have to restart the chat/conversation, however most of of the time bankers would try to assist as best as they can, even though most bankers would only have limited access to info to answer many queries and would advise me to call the call centre. I invite FNB to peruse the service I received today and let me know what they think of the standard of service from their representative. I think the service was very poor - either the person needs more training, or does not want to work at FNB.

Side note: I also bank with Nedbank, and the service from their online bankers on their app is great.